Terms & Conditions

We regret that children under the age of 7 years cannot be accommodated.

Groups booking 3 rooms or more will be charged the full amount of their stay 3 weeks prior to the arrival date. This payment will be non-refundable.

Please observe the following terms of business regarding reservations :-

Upon Booking

Credit/Debit card details are required to secure your booking. We regret that cash or cheques cannot be accepted as a valid means of pre-payment. Only full, current and chargeable card details which include your full postal address will be valid to secure your booking. In the event of any difficulty with your card details, we will contact you to request alternatives. Failure to supply such alternatives will result in cancellation of your reservation. Funds totalling the full amount for your stay will be drawn 14 days prior to your stay with us.

Early departures, No show and Booking modifications

For Guests wishing to check out before their scheduled departure date, the full cost of the booking will be charged.

For Guests failing to check in at any time during their booked period, the full cost of the booking will be charged.

For Guests wishing to reduce the length of their stay after the day of their check in, the full cost of the booking will be charged.

Cancellation of Bookings

If you have booked directly through the Thornbank House website and wish to cancel please email enquiries@thornbankwindermere.co.uk . Your cancellation request cannot be confirmed until you have received confirmation by email from Thornbank House that we have received and acknowledged your cancellation.

If you wish to cancel and have booked through any third party (booking.com, expedia etc.), please visit the third party website and cancel using the third party website cancellation procedures. Please ensure that you receive acknowledgment of your cancellation.

• You may cancel free of charge up until 14 days before arrival.
• You will be charged the total price of the reservation if you cancel within the 14 days that you are due to arrive.
• If you book within 14 days of your arrival date you will be charged the full amount when you book.
• Please ensure you sign out of any streaming services used on the TV before check out.